Direct Shop · 28 August 2026
Direct Shop Terms
These terms govern physical products sold directly by Taskm8 Ltd through the LVLING shop. They are separate from the closed-alpha Platform Terms for member Trade and Marketplace simulations.
1. Seller and contact
The seller is Taskm8 Ltd, company number 16527524, registered office Flat 1009, 4 Legacy Point, Victoria Road, London, W3 6FH. For an order, cancellation, return or complaint, email admin@tcgleveling.io from the address used at checkout.
2. Product and price
Each product page states exactly what one unit contains, its unit price, its maximum quantity per checkout and the UK tracked-postage and protective-packing charge. The selected product revision and those amounts are fixed when its Stripe Checkout is created. No product uses random or chance-based contents. Import duties paid when Taskm8 Ltd obtains stock are a seller cost and are not added to your checkout.
3. Preorder and delivery
Products marked as preorders are not in-stock immediate-dispatch sales. The product page states the dispatch promise for its exact revision. If we cannot meet that timing, we will email you with a new date and the option of a full refund. Royal Mail tracking begins only after the parcel is handed to Royal Mail; the carrier's delivery aim is not a guaranteed delivery date.
4. Payment and order acceptance
Stripe securely processes card payment. An on-screen return from Stripe is not by itself payment evidence: the order is accepted only when Stripe confirms payment as paid. Stripe emails the receipt. Payment appears as TCGLEVELING on your statement. We may cancel and refund an order affected by an obvious pricing or technical error.
5. Cancellation, returns and refunds
You can cancel before dispatch by emailing us. For most online purchases you can also tell us within 14 days after delivery that you wish to cancel, then return the goods within the following 14 days. Keep the product complete and take reasonable care of it. You normally pay return postage unless the product is faulty, damaged or not as described. Where cancellation rights apply, we refund the product price and the standard outbound delivery charge. Your statutory rights are unaffected.
6. Problems and complaints
If the product is incomplete, damaged, incorrect or not as described, contact us promptly with the Stripe receipt reference and a description of the problem. Do not post order details or your address publicly. We will provide the appropriate repair, replacement, price reduction or refund remedy required by law.
See also the Direct Shop Privacy Notice.